Terms and Conditions

Terms and Conditions

Terms and Conditions – Arte & Zayne

Arte & Zayne is a Dutch private company with its registered office located at Plantage Middenlaan 36, 1018 DG Amsterdam. Arte & Zayne is registered with the Kamer van Koophandel under number 64467899.

Arte & Zayne contact details: Oude Hoogstraat 12, 1012 CE Amsterdam, The Netherlands.

Phone number: +31 687 707 124

Acceptance of the Terms of Trade

These Terms of Trade will govern the contractual relationships between any individual, who is not acting as a commercial entity, wishing to purchase the Products on the www.artezayne.com website. To this purpose, the purchaser and the seller agree that these Terms of Trade will, together with the order, as accepted by Arte & Zayne, the Terms of use and the Privacy Policy, exclusively govern their relationships.

Amendment to the Terms of Trade

Arte & Zayne has the right to amend these Terms of Trade from time to time. The amendments brought to the Terms of Trade will be applicable to any order registered after the amended Terms of Trade are online.

Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability. You acknowledge that you have read and accepted these Terms of Trade.

Definitions and Application

1. In these Terms of Trade, “Arte & Zayne” means Arte & Zayne BV, trading as Arte & Zayne, ‘you’ means the individual who is ordering the product on the website, and the “Products” means the Arte & Zayne products which may be ordered on the www.artezayne.com website.

2. By purchasing a Product on the website, you formally accept, without reserve, these Terms of Trade which apply to any purchase delivered in a European country.

Geographic area

The online sale of Products offered on the www.artezayne.com website is intended to individuals who are residing within the European Union and for delivery within this geographic area.

Products

The Products covered by these Terms of Trade are those presented on the www.artezayne.com website, within the limits of available stocks.

Arte & Zayne will make its best efforts so that the photograph of the Products is as good as possible. Please note, however, that the representation of the Products as reproduced from your screen may differ from the exact Product.

Shipping Fee

The Shipping Fee will be:

1. where the Order is to be delivered to an address in Netherlands:

a. free of charge where the Product Subtotal is €50 inc. Tax or greater

b. €50 inc. Tax where the Product Subtotal is less than €50 inc. Tax.

2. where the Order is to be delivered to another country belonging to the European Union:

a. free of charge where the Product Subtotal is €120 inc. VAT or greater

b. €120 inc. VAT where the Product Subtotal is less than €120 inc. VAT.

Delivery

The Delivery time will be:

1. Where the Order is to be delivered to an address within Netherlands, Arte & Zayne will use reasonable endeavors to deliver the Order within 6 working days (Monday-Friday excluding official public holidays) from the date the order was submitted by you

2. Where the Order is to be delivered to an address in another country belonging to the European Union address, Arte & Zayne will use reasonable endeavors to deliver the Order within 10 working days from the date the order was submitted by you;

3. You will be required to sign for all deliveries.

Orders

1. To submit an order for Products you have the option to:

a. create an account with Arte & Zayne on this website by registering your details and creating a password which will be associated to your username (the email address which you have indicated)

b. complete and submit the online order through your new Arte & Zayne account.

2. Arte & Zayne reserves the right to refuse any order. In such case, Arte & Zayne will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.

Prices and Payment

1. All prices on the website are in Euros and are inclusive of tax. Any change in the tax rate may be applied to the Products. Prices are subject to change without notice, being accepted that the price applicable to any order is the price indicated on the website at the time of submitting the order.

2. The amount payable to Arte & Zayne for an order will be the total of the following amounts:

a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the order (Product Subtotal);

b. the cost of delivery determined in accordance with Delivery stated above, and

3. You must pay the order amount at the time of submitting the order. Payments will be made through the secured systems PayPal or Mollie Payments, which uses the SSL “Secure Socket Layer” protocol so that all information is encrypted by a software and no third-parties may have access to this information during its communication on the web.

4. Where the Order is to be delivered to some countries in the European Union, you may need to pay customs charges to the government in addition to the order amount.

Liability

When selling online, the seller is only bound by a limited duty; its liability may not be sought for damages resulting from the use of Internet such as the loss of data, any intrusion, virus, service disruption or other non-voluntary issues.

1. Arte & Zayne reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:

a. withhold supply and dispose of the Products requested in the order, and/or

b. refuse to deal further with you, and Arte & Zayne will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

2. You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

3. Subject to the following “Warranty” clause and to the fullest extent permitted by law, the liability of Arte & Zayne for any loss or damage suffered by you as a result of Arte & Zayne breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.

Refunds and Returns

Only Products purchased on the www.artezayne.com website can be returned to Arte & Zayne for refund or exchange. Products purchased in a blend store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Arte & Zayne will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the event that you react to a product, you have the option of exchanging or refunding it.

All Products must be returned to Arte & Zayne EU, Oude Hoogstraat 12, Amsterdam, 1012 CE, The Netherlands. The customer is responsible for the shipping costs incurred when sending the Products back to Arte & Zayne. In The Netherlands, the shipping charge of €8.50 inc. tax will be payable if the subsequent refund reduces the original order amount to below the free shipping threshold of €50 inc. VAT.

Should a Product be damaged while it is being shipped to you by us, Arte & Zayne will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent Products and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Arte & Zayne to process any refund or exchange. Please call +31 (0)687707124 or email to info@artezayne.com in advance of your intention to return or exchange a Product, so that Arte & Zayne staff can assist you with a smooth transaction.

Please retain your postal receipt until you are certain your parcel has been safely received by Arte & Zayne. We may need to see this if we fail to receive your package.

We will do our best to process returns within 10 business days of receipt and a reimbursement will be issued through the credit card used for payment.

Force Majeure

If Arte & Zayne is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, Arte & Zayne will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

Personal data

Information provided by you for the order of the Products will be automatically processed by Arte & Zayne. Please refer to our Privacy Policy for further information on the processing of your personal data.

Applicable law

These Terms of Trade are governed by Dutch law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the jurisdiction of the Dutch courts, provided it is acceptable under applicable laws;

The information contained in this document applies to the online sale website directed by Arte & Zayne BV.

The Terms of Trade and Frequently Asked Questions can be found in the footer of our web store. These can be accessed from any page.

Be the first to hear about our latest product releases, tasteful collaborations, and online exclusives. Join the Arte & Zayne email list

© 2019 Arte & Zayne Handcrafted Tea. All rights reserved.